Terms & Conditions

flyontravel.ca is committed to protecting the privacy of your personal information. Our agents collect, store, disclose, use and process personal information about you in order to:

a) learn about you to initiate, maintain and enhance our relationship with you in connection with our product and service offerings that we may tailor to meet your needs

b) keep you informed about products and services we offer and that we think may be of interest to you

c) advise you of products and services offered by other providers that we have screened and approved and that we think may be of interest to you

d) administer billing and accounting

e) comply with legal and regulatory requirements

f) reserve your trip and process the transactions related thereto with our affiliated companies and suppliers who supply and operate some of the travel products and services we sell

By requesting travel reservations through our website, over the phone or in person at any fly On Travel location you also grant us your permission to collect, store, disclose, use and process personal information about you in accordance with our privacy policy.

Condition of Sale

Please ensure that the spelling of all names is correct and correspond to the names listed on your PASSPORT. These exact spellings will appear on your ticket(s) and vouchers.

It is the responsibility of you/passenger to ensure that you have the appropriate documentation. (passport, visa, permanent resident card, etc.) to gain entry to the chosen destination and re-entry into Canada upon your return.

Please contact the local Embassy of your travel destination and airline for proper documents required. All Guests should check with the airline directly for check-in or cut-off times as the airline’s suggested timings are guidelines only and are subject to change without notice.

We highly recommend the purchase of travel insurance before you go, so you stay protected.

It is the responsibility of you/passenger to review this invoice/itinerary and ensure that it is correct and reflects the requested travel arrangements. By your payment to Fly On Travel for travel services purchased by you/passenger, you acknowledge that you have reviewed and accepted our terms and conditions in their entirety without modification.

You/Passenger have been advised:

a) that while we have endeavored to advise you of the relevant local laws, customs and travel documentation required for your travel destination and your return to Canada, we cannot warrant the completeness or accuracy of our advice. It is your responsibility to be aware of and prepared for all legal, documentary, health and other requirements for your intended travel.

b) that travel services you have purchased through our travel counselor are supplied by third parties and that you are aware of and understand such suppliers’ terms and conditions of sale and in particular, but without limitation, those terms and conditions pertaining to cancellation.

c) that our travel counselor or independent agent acts solely as an agent for the travel suppliers named on your itinerary and invoice.

d) you confirm and we have relied on your confirmation that as the booking or instructing passenger, you have the legal capacity and authority to book travel services on behalf of yourself and of other persons named in this invoice and itinerary. You will keep your travel counselor informed of any changes to your travel plans or contact information.

e) of the availability of travel insurance coverage and have either purchased or expressly declined such insurance coverage.

f) no price increases are permitted after the customer has paid in full. For Ontario residents, in accordance with applicable regulation, where there is an increase of more than 7 per cent in the price of services after a deposit has been paid for said services, and such price increase is not a result of an increase in government taxes or a fuel surcharge allowed by the Canadian Transportation Agency, the customer may cancel provided you contact Fly On Travel within 7 days of receipt of notice of the increase.

g) that any travel product or service that customers acquire through Fly On Travel results in a contractual relationship between the Customer and the Tour Operator/Airline. Fly On Travel acts as an agent for the Tour Operator/Airline which is providing the Customer with travel products or services purchased from Fly On Travel.

h) Fly On Travel selects Tour Operators and Airlines that are reputable, and if customers encounter any sort of dissatisfaction with the product or service provided by a particular Tour Operator/Airline, please feel free to advise Fly On Travel, but as well, be advised that under no circumstances does Fly On Travel accept any legal responsibility or liability for any complaints with the product or services provided by Tour Operators/Airlines. For more information regarding the terms and conditions governing the contractual relationship with a Tour Operator/Airline, customers should reference the information contained in Tour Operators’/Airlines’ brochures or websites.

i) Fly On Travel will not be responsible for the acts or omissions of any person other than our agency or employees acting properly on our behalf within the scope of their agency or employment

j) Fly On Travel shall not be liable for any damages due to illness, theft, labour dispute, act of God, mechanical breakdown, equipment failure, quarantine, rescheduling, government action, war, insurgency or act of terrorism or other event beyond our control.

k) the Tour Operators/Airlines named in any invoices are independent parties over which we have no direct or indirect control. We are not responsible for their acts or omissions. We assume no responsibility for any claims, losses, damages, costs or expenses arising out of any personal injury, accident, death, loss, damage, delay, loss of enjoyment.

l) Fly On Travel shall not be liable for non-performance, negligent performance or deficient performance by any supplier of travel services named herein or otherwise.

m) Some hotels are now charging an extra fee per night, per room plus applicable taxes, this fee must be paid locally at the hotel upon check-in/check-out.

n) No employee, travel counselor or representative of the agency has the authority to modify, waive or alter in whole or in part these CONDITIONS OF SALE.

Cancellation/Changes and Refunds

No refund is made for unused travel services or any portion thereof, nor is the price or value of unused travel services exchangeable for alternative arrangements. Changes to the current booking are subject to the TERMS AND CONDITIONS as per the TOUR OPERATOR/AIRLINE and as stipulated in the brochure or Tour Operator/Airline websites. You are encouraged to purchase the appropriate travel insurance coverage. Fly On Travel reserves the right to apply an administrative charge for cancellations or changes to bookings over and above the penalties applied by our supplier partners.


All Canadian citizens including infants/children must carry a valid Canadian passport when traveling abroad. A passport must be valid for at least 6 months after the scheduled date of departure from the last country visited, regardless of the entry requirements of the country. Information on Canadian passport applications is available from Passport Canada travel.gc.ca. If your passport is damaged in any way, you may be denied boarding and will be responsible for all costs associated with a new passport and replacement travel arrangements. Should you require any assistance please contact Fly On Travel.

It is the responsibility of you/passenger to be aware of, obtain and ensure the currency and validity of all documentation required for this trip. Such documentation may include a passport, visas, tourist cards, and affidavit for minor children, any vaccinations that may be required and other documents.


Fly On Travel reminds you that government health insurance plans may only pay a portion of the expenses incurred for emergency out-of-province hospital or medical services. You may be faced with medical bills in the event of an unforeseen illness or injury during your trip. Please note that based on the terms of the supplier your booking may also be 100% non-refundable. Without Medical, Trip Cancellation and Interruption Insurance, you lack the financial protection you need. In the event you have to cancel or interrupt your trip as a result of unforeseen circumstances, we strongly recommend the purchase of Travel Insurance to protect you from these financial losses.